*Refund policy

*Refund policy
 We have a 14-day return policy, which means you have 14 days after receiving
 your item to request a return.

 To be eligible for a return, your item must be in the same condition that you
 received it, unworn or unused, with tags, and in its original packaging. You’ll
 also need the receipt or proof of purchase.

To start a return, completely fill out the return form and put it into the original package. Then send the package back to the following adress on your own cost:

Novum.incorporated
Tulpenstraße 68
26903 Surwold
Germany/Deutschland

Items sent back to us without the return form will not be accepted.
      *Return form  

You can always contact us for any return question at info@novum-inc.com.

*Damages and issues
 Please inspect your order upon reception and contact us immediately if the item
 is defective, damaged or if you receive the wrong item, so that we can evaluate
 the issue and make it right.

 Unfortunately, we cannot accept returns on sale items or gift cards.

*Exchanges
 The fastest way to ensure you get what you want is to return the item you have, 
 and once the return is accepted, make a separate purchase for the new item.

*Refunds
 We will notify you once we’ve received and inspected your return, and let you 
 know if the refund was approved or not. If approved, you’ll be automatically
 refunded on your original payment method. Please remember it can take some
 time for your bank or credit card company to process and post the refund too.